Frequently Asked Questions

Furry Walks and Wash has compiled the following list of the most frequently asked questions for our pet sitting and dog walking services. If your questions are not answered here, please feel to contact our knowledgeable staff.

Your pet will remain in his or her familiar, secure environment and follow his or her exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are at work or away on travel. Our sitters have been trained in Pet First Aid. We have NO black-out dates! Our sitters are completely backed up by one of our other sitters in cases of emergency, illness or sitter vacations.
All Furry Walks and Wash sitters have passed a background check and rigorously vetted through our professional HR practices. We are loving, dependable and trustworthy!

Yes, we have general liability insurance coverage that covers your home, your property, your pets, our staff, their homes and anyone coming into contact with your pets. This coverage is up to a million dollars per occurrence!. We also have theft-bonding protection for your property at $10,000 coverage per occurrence. Copies of our insurance and bond certificates are available online, just click the link below to view them

Click here to view our Insurance and Bond Certificates.

We book your visits within a 2-hour timeframe and will be there during that time. Sometimes the pet-care specialist will be delayed due to unforeseen reasons such as traffic or a prior pet emergency. In these cases we ask our customers to be flexible if we are running late from time to time.

Our satisfied customers are happy to speak with you about their experience with us. Please contact us for a list of references in your area.
At the initial consultation our pet sitters will be focused on getting to know your pet’s and their needs. We ask that you walk the sitter through the basics, outlining where you keep all your pet supplies, food, leashes, litter and other necessary items. Also point out any relevant areas within your home that they will need to be working in. When you register online, you will provide visit instructions, but it would also be a good idea to tell them what you expect for the visit routine.
The initial consultation is FREE.
We ask you provide the pet sitter with working house keys at the end of the initial consultation. We highly recommend (but do not require) two copies of your house keys, one of which will be retained in an office safe for a backup walker. This does not apply to apartment buildings with concierge key service or keyless/coded entrances. We charge a $12 surcharge if your pet sitter needs to return to get the keys. Please contact our office if you need assistance with this matter.
Absolutely. We much prefer you to leave cash for your sitter at your home and leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated.

Yes, we do. We do ask that you provide the bags.

We provide clients with detailed reports for each of our visits so that you know when we were in your home and what was accomplished.

We care for most animals, as long as they don’t pose a danger to our pet sitters. We do not care for any animals that have a history of biting, fighting or attacking other animals or people.

No, All visits should be booked by the Furry Walks and Wash office by calling (202) 840-9817 or e-mailing us at info@furrywalksandwash.com. You may also book through our online booking system. Your visits will NOT be covered under our liability insurance if you do not book through Furry Walks and Wash. You may have your sitter’s cell phone #, but please contact the office for bookings and cancellations. It is fine if you would like as a courtesy to let your sitter know you may not need a visit but please realize we do have a cancellation policy and it is not up to your sitter to give you a credit.
Pet sitting and dog-walking visits are available 7 days a week; generally between 8:00am am to 8:00 pm.

Our office hours are 9:00am-5:00pm Monday-Friday. 11:00am-3:00pm Saturdays and 4:00pm-8:00pm Sundays.

We prefer to have the continuity of the same pet sitter/walker each time. However, if the sitter/walker is not available then a fully informed substitute will be available for back up.
We accept Visa, MasterCard or Discover and have secure, manual or automated (with recurring option) paperless billing. All paid invoices are sent to your e-mail.
Please click here to be directed to our Rates page.
All of our detailed billing policies are given to you when you register. Every client must have a credit card on file. We bill once a month for weekly recurring services and at the time of booking for occasional and on-call services. We accept Visa, MasterCard and Discover, which we manually run from our office.
Our third-party website (HTTPS) software servers are collocated at Peak 10 carrier-class collocation facilities with fault-tolerant, fully redundant connectivity. All of your communications with Power Pet Sitter are encrypted and all credit card information is further encrypted when it is saved to the database.
Clients submit appointment requests through our online scheduling software Power Pet Sitter. Reservations are approved, charged, and confirmed via PPS within 24 hours.
Please contact us at info@furrywalksandwash.com for all reservation changes.

Cancellations must be done by 8pm on the day prior to your next visit. Cancellations done within this time period will be charged in full.

We do! As a part of our Furry Walks and Wash reward program, referring clients will receive $15 credit to your account when the referred party books services with us. Reward credits expire 12 months from the date issued.